Our policy last for 45 days from date of purchase or 7 days after item delivered. If an item doesn’t arrive, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
Customer will be responsible for return shipping cost. There are no refunds 48 hours after your order was placed/item has been processed/ shipped.
Any refund requests is subject to a transaction fee of $6 to cover payment gateways processing fee for inbound and outbound payments.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Due to the nature of made-to-order custom-made items such as t-shirts, hoodies, coffee mugs, beer steins, totes, watches, fleece blankets and labeled custom jewelry we do not offer refunds on those items. If any of these items are defective, we will happily exchange them for you.
Return policy does not apply to sale items/ our custom designed tshirt, we do not offer exchange or refund after purchase/ order confirmation unless item is defective. Please choose your item carefully.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Birthstone Deals and if you have any questions, please don't hesitate to contact us or refer to FAQ!